Please note, that all payments are due and payable at the time of booking for all readings booked within 18 months. All readings booked past that mark, will require a non-refundable deposit to reserve your reading appointment.

By purchasing services by Carmel Joy Baird on this site or via the office, you agree for yourself or for the person for whom you have purchased services that any and all information is subject to the recipient’s interpretation. Any information provided that is listed on her website and/or during consultations does not substitute for medical, psychological, business, legal or financial professional care. If you are in need of professional care from a doctor, counsellor, psychiatrist, lawyer, or financial advisor please obtain these services from the specific professional.

All readings are non-refundable, however we do understand that emergencies and life can happen. If you need to postpone your reading appointment you must notify the office as soon as possible. We will take into consideration the time you have already waited for your reading and we’ll do our best to fit you in at the next available appointment date.

Please be aware due to circumstances of illness or family emergency Carmel may need to reschedule your appointment. Carmel needs to be at her best emotionally, mentally and physically to provide you with the best reading possible. We reserve the right to reschedule all readings within 12 months of your original appointment date. If this happens, you will receive an email or phone call prior to your appointment and you will be given a new reading date. We do our best to ensure that the new date is within a timely manner.

All services will be conducted solely upon the discretion of Carmel Joy Baird. Carmel reserves the right to refuse or discontinue services to any individual at anytime for any reason. Requests for her services under false pretences will be deemed null and void. (This includes media, researchers or any others who do not disclose their affiliations or intentions)

At the end of your reading, we will provide you ONE(1) MP3 recording of your session via email. We do our best, however technical difficulties can happen and some sessions may not be recorded accurately. We are not responsible for audios that did not record the session properly. If you wish to record your own reading you are free to do so.

Due to tight schedules, unfortunately we cannot accommodate clients who are later than 15 minutes for their appointment.

Carmel takes lunch at 12:00pm-12:30pm so please note 12:30pm clients will not be seen earlier than 12:30pm.

(classes and courses) During the winter months, unpredictable snowstorms can cause poor road conditions. River Lane Ranch is semi-rural, the roads are not cleared as quickly as those in the city. Accidents have happened in the past and Carmel has a strict policy on closing the office and not allowing clients to drive in bad weather conditions. We will notify you via email/call if we have to cancel.

Carmel is currently filming a Television show and sometimes things may arise due to filming or unforeseen circumstances that may require your appointment to be rescheduled, we will notify you in as much advance notice as possible and reschedule your reading to the next available appointment.

Due to travel, filming and unforeseen circumstances, it is possible that your in person reading may be changed to a phone reading. We reserve the right to transfer all in person readings to phone readings should that be needed. Please understand that we are booking 18-24 months in advance, and this may be the required course of action. However, also note all phone readings are just as amazing as in person readings. Carmel reads for clients all over the world via telephone.

All classes & courses are non-refundable, however we do allow you to transfer any credits to any other class, course or reading of your choice.
All small exclusives, large group events and merchandise purchased from Carmel Joy Baird’s website are all non-refundable.

If you have any questions or concerns, please contact the office at or 780-964-0927. We will send you an email 2 weeks prior as a remind of your appointment date.

Have a great day!