Acceptance of terms and conditions

 

Thank you for your interest in the products and services provided by Carmel Joy Baird.

 

All of our products and services are refundable only in the form of store credit when applicable. We ask you to please read the terms and conditions set out below carefully before booking a service or ordering merchandise from us. By completing your booking or your order, you are accepting these terms and conditions and agreeing to abide by them.

Carmel offers a broad range of readings, classes, services and merchandise, so sometimes additional terms or requirements may apply. Please read the product descriptions carefully as any additional terms set out there will form part of your agreement with us.

 

If you have any questions or concerns, please contact us at [email protected] or 780-934-3001 and speak to us before booking or placing your order.

General terms and conditions

 

1. In order to provide you with the services booked, we require you to provide us with your full name, email address and phone number, which are kept on our file. It is your obligation to provide us with true, accurate, current and complete information, and to maintain and properly update that information as and when circumstances require. It is important that we have current, valid contact information on file in case we need to cancel or reschedule your appointment, course or class.  If you fail to update your information with us and we are unable to contact you as a result, we reserve the right to treat your appointment/spot as cancelled in full without refund or credit to you.

 

1. Carmel makes every effort to provide you with helpful advice, and to make sure your experience is a positive one. However, she makes no representation and gives no warranty that the services or products she offers will meet your needs, requirements or expectations.

 

1. The information Carmel shares on her website, through her office and in consultations, readings, courses and programs are for guidance only, and although she may speak about health, financial or other issues, the information shared does not and is not intended to replace consultations with qualified medical, financial, legal and others. Never disregard professional advice or delay seeking outside help because of information obtained through Carmel’s website, her office or a consultation. It is up to you to evaluate any information provided and what you do with the information or what action you take after receiving the information is your own responsibility and choice.

 

4. We will not cover any travel costs incurred by you. in the case where you are travelling to see. Our cancellation policy is clearly stated below, and travel charges are not covered in the event of cancelled events, groups or appointments.

 

 

5. Any refunds when applicable will be given in the form of a store credit only.

 

Private Readings Bookings

6. Your reading must be paid for at the time of booking. Your reading spot is not confirmed until payment has been received. We accept cash, debit, Visa/Mastercard and Interac email transfers. Payments can be made over the phone from 9 am-3 pm Monday through Friday.

 

7. We are not currently booking any private readings, however, should readings resume being booked they would be by phone only. Of course, this is always subject to change, at our discretion, if circumstances require. All phone readings are just as amazing as in-person readings. Carmel reads for clients all over the world via the phone.

Cancellation by you

 

8. You will receive an email reminder of your appointment date 1 week in advance.

 

9. We do understand that emergencies and life can happen. If you need to postpone your reading appointment, you must notify the office as soon as possible with your request to re-schedule. If possible, please notify us in writing via email at least 48 hours in advance of your appointment. If you cannot email, please notify us by phone. Readings are only refunded in the form of store credit. However, we are always happy to reschedule your appointment, and we will work with you to find a new appointment date. We will take into consideration the time you have already waited for your reading, and we’ll do our best to fit you in at the next available appointment date.

 

10. We may, at our discretion, offer you a store credit instead of re-scheduling you’re reading or service.

 

Cancellation by CJB

 

11. Carmel needs to be at her best emotionally, mentally and physically to provide you with the best reading possible. As emergencies and life can happen to you, they can also happen to Carmel, and we may need to cancel and re-schedule your appointment for a variety of reasons. These may include, but are not limited to:

1. 1. illness
   2. family emergency
   3. filming and travel schedule
   4. Etc.

 

If we require to re-schedule your appointment for any reason or at any time, we will provide you with as much notice as reasonably possible and will re-schedule you to the next available appointment. If you do not wish to continue with your appointment you may request a full refund that will be given in the form of store credit.

 

12. We may, at our discretion, offer store credit instead of re-scheduling your reading.

 

Audio recordings

 

13. Private readings are recorded, and we will provide you with a digital link to download your reading. This link will be emailed to you within two weeks of your reading.

 

14. In some cases, technical issues may arise, and a session may not be properly recorded or the sound quality may not be ideal. We are not responsible for recordings where the session did not record properly.

 

15. You may use your own recording device and make a recording of the session for your own personal use. Please let us know before the reading starts if you will be making use of a personal recording device. Under no circumstances are either the recordings provided by us or the recordings made by you to be used for any purpose other than your own personal use.

 

Small exclusives and large group events

 

16. All small exclusives and large group events are payable in full at the time of booking. If applicable for a refund this would only be in the form of store credit and subject to the cancellation and re-scheduling policies set out

Classes and courses

 

17. Unless otherwise noted, all in-person classes and courses are refundable only in the form of store credit when applicable. In some limited cases, we may require a non-refundable deposit at the time of booking, with the balance due and owing on the first day of the class or event. All in-person classes or courses are refundable only in the event that the class or course has not been rescheduled to either an online forum or in person. All classes or courses are subject to the cancellation and/or rescheduling. In the event of a cancellation or reschedule you will be provided with as much notice as possible.

 

18. All online courses, programs, webinars, groups, audio readings, meditations and online digital content is non-refundable, as the content is given to you at the time of purchase or shortly thereafter. If for any reason you are struggling with any of these digitally please reach out to us for technical support and we are happy to help.

 

Merchandise

 

19. All merchandise is non-refundable except where there is a manufacturer’s defect in which case, we will provide you with either a replacement or full refund.

 

Credits

 

20. Store credits can be applied to any other reading, class, course or merchandise of your choice.

 

Termination of access to services

 

21. All services are provided solely at the discretion of Carmel Joy Baird, and Carmel reserves the right to refuse or discontinue services to anyone at any time and for any reason whatsoever, including, but not limited to, illegal, threatening, harassing, obscene, abusive, degrading, intimidating behaviour or fraudulent or deceptive conduct. Requests for services under false pretences will be deemed null and void. This includes media, researchers or any others who do not disclose their affiliations or intentions. If in the event this should happen you will be provided with a refund in the form of full store credit to be used on the Carmel Joy Baird website.